Reopening Roadmap FAQ
This following information can help guide your decision to visit the library in-person or continue using Contactless services and digital resources.
In-Person Visits to the Library
Which branches are open for in-person visits?
- As part of our staged reopening, as of October 19, Elkton and Perryville will begin to reopen to the public.
- When a branch opens for in-person visits, they will have been outfitted, rearranged, and equipped to offer in-person services in a way that is safe for the public and staff.
- We will evaluate and continue to move toward reopening of more of our branch locations. Please note, based on local and national guidance for maintaining 6 feet social distancing, some of our branches are unable to accommodate these requirements. We will continue to work toward safe and effective models to reopen as soon and as safely as possible.
Do you have safety requirements to enter the library?
- If you feel ill, plan to visit the library another day.
- Masks covering the nose and mouth are to be worn at all times by everyone over the age of 5.
- Social Distancing must be maintained.
- Keep your visit short – 1 hour or less.
- Building capacity will be limited.
What if I am unable to wear a mask?
- Masks are required for everyone over the age of 5 to enter the library. If this presents an issue for you, please contact your local branch for assistance.
What should I expect when I visit the library in-person?
- When you arrive at the library, you will be greeted by one of our staff, who can answer your questions and reorient you to the library.
- If you have items to return, please place them in the bookdrop before you enter.
- For everyone’s safety, we ask you to use our hand-sanitizer station when entering and leaving the building.
- Arrangement of furniture, browsing shelves and access to technology will look different.
- At this time, we are unable to offer seating areas for reading and studying.
- Use of public computers is limited to 1 hour.
- Family groups should stay together as much as possible, and children should also maintain social distance from non-family members.
- You can check out items at the desk, at the self-checkout or download the “MyCheckout@CCPL” app [Android] [iOS] (available for use at in-person locations only).
What are your hours?
- New library hours for in-person visits are available here.
If I visit in-person, what services are offered?
- Browsing and checkouts of books, audiobooks and DVDs
- Questions and assistance from librarians
- Computer use is limited to 1 hour
- Copying, printing, faxing and scanning
- Library card registration and conversion from Online Cards
- Free WiFi in all parking lots 24/7
Will you still offer Contactless Pickup and Printing?
- Yes, these services will continue to be available.
Can I use a computer?
- Yes. Use of public computers is limited to 1 hour.
Can I copy, print, scan and fax?
- Yes. Printing will be available upon request at in-person locations – staff will assist you.
- Contactless Printing is still an option as well at our 5 locations, Cecilton, Chesapeake City, Rising Sun, Elkton and Perryville.
Will you bring this convenient service back? How will it work?
- Yes, this will be available for in-person locations. Loan periods have extended from one week to three weeks. New books may be slower to become available than in the past.
Can I borrow items from other counties using Marina?
- Marina (inter-library loan) is available on a limited basis (up to 20 items), however, requests are not guaranteed to be fulfilled by other counties and may take longer than normal to arrive.
Why are in-person branches closed in the middle of the day?
- To ensure the safest environment for our community, branches open to the public will close for one hour to implement cleaning and sanitizing routines and protocols from 1-2 pm daily.
Do you have cleaning protocols in place?
- In accordance with the CDC and local Health Department guidance, all libraries are thoroughly cleaned on a daily basis. Libraries with in-person services will close for an hour each day from 1-2 pm for cleaning and sanitizing. Just like any public space, entering and using library facilities is a personal decision and at your own risk.
Payments and Accounts
My account says my book is overdue – do I have to pay a fine?
- There are no overdue fines at this time.
I turned my items in but they still show up on my account. What’s going on?
- As part of our Covid-19 safety protocols, all returned items go from the bookdrop to quarantine for at least 4 days. They are checked out of your account after quarantine. You will not accrue any fines.
How do I pay for printing, scanning or other fees?
- We will accept cash or credit card payments at our in-person locations. You can also pay by credit card online via your account.
I need to print something. Is there a fee? How do I pay for it?
- Up to 10 black and white pages are free each day. If you need to print more in addition to this, fees will need to be paid by cash or credit card.
I have books to donate.
- We are unable to accept donations at this time.
Services not available at this time
- Meeting rooms
- Study rooms/ tutoring spaces
- Seating areas for reading and studying
- Donations are not accepted
- Book sales
- Magazines, newspapers and journals
- Hands-on play and learning activities have been placed in storage for now
Will you have magazines, newspapers and journals for in-person reading?
- At this time, subscriptions to these high-touch materials have been temporarily suspended.